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| Subscription Customer
FAQ's |
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| If your comics have not arrived within 7 days of recieving your shipping e-mail please contact us on sales@forbidden-planet.co.uk to arrange replacements. |
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My
comics have arrived today and they are damaged, what
do I do now? |
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| Please note the damage when you sign
for the parcel, this allows us to raise a claim with the
Courier/Royal Mail. Where possible we will arrange to
collect the damaged comics and replace with new ones,
if we are unable to replace from stock we will generally
refund the damaged comics. Please email us at returns@forbidden-planet.co.uk. |
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The website has not asked me for payment details, how do I provide these? |
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| On the second page of the checkout there is a drop down menu under the heading 'Payment Method'. If you have not selected 'Credit/Debit Card', which is the second option, then the system will assume you have a subscription with us and will not ask for your payment details. You simply need to replace your order making sure to select the correct option. The original order, without payment, will be cancelled. |
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| Subscription Customer
FAQ's |
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| Your welcome email will have given you
details of your regular shipping week . |
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But
the scheduled shipping week has passed and I still have not
recieved them? |
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| We only process and ship your comics
when there is a minimum of £5.00 worth on hand,
you haven’t missed any issues, all have been filed,
they will simply be sent on your next scheduled delivery
week. |
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But
your web site says that Amazing Spider-Man #999 has
been released? |
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| Sometimes, shipping dates slip and the
comic does not get shipped on the date it is
supposed to. If the date on the web site has passed it
means that we have not received any updates from the publisher. |
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What
is the minimum or maximum number of titles I can add
to my subscription? |
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| We ask that you maintain a minimum of
3 ongoing monthly titles. There is no maximum, you can
order as many as you like. |
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I
want to get my comics delivered every week/bi-weekly
can I request this? |
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| Yes we can ship weekly/bi-weekly provided
the above terms & conditions are met. |
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I
want to cancel a comic – how do I do this? |
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| Send an email to subscriptions@forbidden-planet.co.uk
with your requested cancellations and always include
your subscription number. We do, however, ask that customers
take the issues that have already been filed for them. |
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I want to add a comic - how do I do this? |
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| We ask that you make all additions via
our web page. |
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But
the title I want to add does not have an ‘Add
to Subscription’ box to tick. |
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| Only titles in the Advance order section
of the web site have the ‘Add to Subscription’
box. Titles in the Current comics section can be added
but if you want the subscription to be ongoing you must
add the ‘Subscription’ issue from the Advance
order section of the web site, remembering to tick the
box if you want all future issues of the comic to be added. |
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I have
lost/had stolen/got new card details how do I update
them? |
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| You can call us on 0141 331 1215 and leave your name, phone and subscription number with the shop assistant. We will then get back to you within 15 minutes (Mon-Fri) to take your new details. Alternately you can email us with a suitable daytime phone number and we will call you. |
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I cannot remember my subscription number? |
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| Your subscription number is noted in
your welcome email and on every address label and receipt
that we send you. |
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I have
moved/am moving house – how do I update my address? |
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| Please email us at sales@forbidden-planet.co.uk
with your new address and remember to include your subscription
number so we can find and update your details quickly. |
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I have
had a change of heart/chance of circumstance and I wish
to cancel my subscription. |
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You have
sent me an email saying my payment details were not
authorised/my card has expired, will my comics still
be held and filed? |
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| Of course, your comics can be held for
a maximum of 2 months before cancellation, filing will
continue as normal in this time. |
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I
have not received any emails confirming my subscription?
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| Please check your spam/junk folder and
settings. |
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I am
going on holiday/away on business during my regular
delivery week, can you hold my comics? |
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| No problem, as long as you let us know
2 weeks before we’re due to process we can hold
until your next monthly delivery. |
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I
cannot find an answer to my question in the FAQ's? |
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